WHAT DOES IT COVER?
Huanuo guarantees its products to be free from defects in materials and workmanship for a Limited Warranty Period of 1 to 5 years, depending on the product type you own (see Limited Warranty Periods below).
The Limited Warranty Period begins on the original date of purchase and only applies to products purchased direct from us or from an authorized reseller.
The Limited Warranty does not cover issues caused by the incorrect installation of the product. If it is determined that the failure of the product was caused by modification, misuse, or abuse of the product, replacements and return shipping will be at the customer’s expense.
The Limited Warranty covers the cost of shipping replacement parts but does not cover additional costs relating to the removal or replacement of defective parts or products.
The Limited Warranty is voided if your product is modified, improperly installed, used beyond its stated Max load, or otherwise misused or abused. Huanuo products are intended for indoor use only. Outdoor use voids the Limited Warranty.
Limited Warranty Periods
| Product Types | Warranty Length |
|---|---|
|
Eletric Standing Desk Motor, Controller, Cable plugs Desktop, Desk Frame and other parts |
2 Years 5 Years |
| Monitor Mounts | 5 Years |
| Printer & Monitor Stands | 1 Year |
| Office Chairs | 5 Years |
| Office Lap Desks | 1 Year |
| Foot Rest | 1 Year |
| Standing Desk Converters | 2 Years |
| Office Desks | 1 Year |
| TV Trays | 1 Year |
| Keyboard Trays | 1 Year |
| Office Accessories | 1 Year |
HOW TO REQUEST A CLAIM
For warranty support, we strongly recommend reaching out to us via email at support@huanuo.com for the fastest response.
You may also contact our global support line at +1-800-556-0533 [Mon-Fri 2pm - 10pm (UTC)]. (Please note: This is a US-based number. International calling rates may apply depending on your location and phone provider. We recommend checking with your provider before calling.)
When contacting us, please include the following information:
1. Where the product was purchased.
2. The original order number and/or receipt.
3. Your name and address.
4. The model number of the product.
5. A complete description of the problem and the part number from the manual.
This information will help us to expedite the process and resolve your issue as quickly as possible.
Warranty Provider: This commercial warranty is provided by:
BSQ Technology GmbH Registered Office: Feringastraße 6, 85774 Unterföhring, Germany Represented by: Yaqi Lyu Registry Court: Amtsgericht München Register Number: HRB 281511 VAT ID: DE365685927 Email: support@huanuo.com
Please Note (Statutory Rights): This commercial warranty applies in addition to, and does not limit or affect, your statutory rights under applicable consumer protection laws. You are entitled to the legal guarantee of conformity for goods free of charge.
