Terms of service

TERMS OF SERVICE

OVERVIEW Welcome to HUANUO UK! The terms "we", "us" and "our" refer to HUANUO UK. HUANUO UK operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). HUANUO UK is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ due to device settings. We do not warrant that the quality of any products will meet your expectations. Descriptions and prices are subject to change without notice.

SECTION 3 - ORDERS AND CONSUMER RIGHTS When you place an order, you are making an offer to purchase. HUANUO UK reserves the right to accept or decline your order. Right to Cancel (UK Consumers): Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us via a clear statement (e.g., an email to support@huanuo.com). Faulty Goods: In accordance with the UK Consumer Rights Act 2015, if the products are faulty or misdescribed, you may have a right to a repair, replacement, or a full refund.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. UK VAT: For customers in the United Kingdom, the prices displayed on our website include UK Value Added Tax (VAT) at the prevailing rate, unless otherwise stated. You agree to provide current, complete, and accurate purchase and account information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY

Orders placed on our UK storefront are fulfilled from our UK warehouse. Delivery times are estimates only and may vary depending on the product ordered, stock availability, and the delivery location.

If a product is unavailable for immediate dispatch from our UK warehouse, or if exceptional circumstances affect fulfillment, we will notify you as soon as reasonably possible and provide an updated estimated delivery timeframe where appropriate.

Unless otherwise stated on the product page or at checkout, the amount charged to you at checkout is the total price payable for standard delivery to addresses within the United Kingdom. We are responsible for arranging delivery of the goods to the delivery address provided in your order. However, we are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather events, industrial action, or other unforeseen disruptions to transport or logistics.

SECTION 6 - INTELLECTUAL PROPERTY All content included on the Services, such as text, graphics, logos, and images, is the property of HUANUO UK, its affiliates, or its licensors and is protected by UK and international copyright laws. You may use the Services for personal, non-commercial use only.

SECTION 7 - THIRD-PARTY LINKS AND TOOLS We may provide access to third-party tools or links to third-party websites. We are not responsible for the content or accuracy of these third-party materials. Use of any optional tools is entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY HUANUO UK is powered by Shopify. You acknowledge that Shopify is not responsible for any aspect of the sales between you and HUANUO UK, and you release Shopify from any claims arising from your transactions.

SECTION 9 - FEEDBACK AND SUBMISSIONS If you send us feedback or reviews, you grant us a perpetual, worldwide, royalty-free license to use and display such content. We reserve the right to remove any content we deem unlawful or offensive.

SECTION 10 - PROHIBITED USES You may not use the site for any unlawful purpose, to infringe upon intellectual property, or to transmit viruses or malicious code. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 11 - AGENTS AND AUTOMATED ACCESS No software agent (including AI bots) may access or interact with the Services unless it identifies itself according to our technical requirements (e.g., "Agent/[name]" in the user agent string) and does not circumvent CAPTCHAs or other security measures.

SECTION 12 - LIMITATION OF LIABILITY To the fullest extent permitted by law, HUANUO UK shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services. This does not affect your statutory rights as a consumer in the UK.

SECTION 13 - INDEMNIFICATION You agree to indemnify HUANUO UK and our partners from any claims arising out of your breach of these Terms or your violation of any law.

SECTION 14 - GOVERNING LAW AND JURISDICTION These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Germany. However, as a consumer in the United Kingdom, you will benefit from any mandatory provisions of British consumer law. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Munich, which means you may also bring a claim to enforce your consumer protection rights in the UK.

SECTION 15 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@huanuo.com.

Company Details: BSQ Technology GmbH Feringastraße 6, 85774 Unterföhring, Germany Email: support@huanuo.com Managing Director: Dana Zhang

Commercial Register: Munich HRB 281511 VAT ID: DE365685927